To be eligible for a refund, the item must be heavily damaged (Outer shipping box damage is not considered heavy damage). Please send us an email with proof of purchase and an image of the said item. We will try to get back to you as fast as possible.
We are not responsible for packages if they become lost after they are dropped off or picked up by Canada Post. We will do our best to help locate the package by creating support tickets with Canada Post and keeping you up to date.
If you require additional insurance this can be found under menu > ship your private warehouse.
Returns will be not be accepted if package is in original packaging and shipping will be paid by customer.
Please note, all purchase cancellations must not be fulfilled as orders are already processed/shipped. Once the items are shipped they are no longer eligible for cancellation.
Cancelations will be given in store credit.
Pre-Order Sales are locked in, if you cancel with a good reason before shipment you will incur a 10% fee. This is to cover holding the item, ordering quantity based on sale and transactional fees occurred on sale/refunds.