Shipping Policy – Trinity Hobby

As of March 4, 2025, Canada imposes a 25% tariff on U.S.-made imports. We may adjust prices/pre-orders accordingly, or cancel/refund (minus fees) if customers refuse to pay .

Local Pickup (Ottawa Only)

Customers in Ottawa may choose free local pickup at our retail location. You will be notified via email when your order is ready for collection.

Storefront Address:

B-1320 Carling Avenue (Backside of the building)
Ottawa, Ontario 
K1Z 7K8

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. During peak periods, such as holidays or major releases, processing times may be extended.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping options

We provide a fair:
$15 flat rate across Canada
$10 for over $100
Free shipping over $200 subtotal.

Exclusions made for Yukon, Northwest Territories and Nunavut.

Local Ottawa Flat Rate:

$10 flat Rate for Ottawa + surrounding area for any order over 25 cad

If your area isn't included feel free to contact me about it.

Free over $100+ subtotal.

Areas covered: Ottawa, Nepean, Gatineau, Barrhaven, Kanata, Orléans, Stittsville, Rideau

Letter Mail Shipping (Canada Only)

For small, flat, and lightweight items (such as trading card singles), we offer untracked letter mail shipping within Canada (and certain countries / does not include USA) as a cost-effective option.

Important Notes:

• Letter mail is not tracked or insured.

• Delivery typically takes 2–10 business days within Canada. 2 - 6 weeks internationally

• Trinity Hobby is not responsible for delays, loss, or damage once the item is handed to Canada Post under this method.

• If you require security or tracking, we strongly recommend choosing a tracked shipping option.

US Shipping (Caps at $35 cad / ~28 usd):

We have set some flat rates based on weight to make getting a gauge on shipping clearer. We use UPS and Canada Post to offer you the best rate possible.

Shipping Method	Weight	Price
Canada Post: Small Packet	0.251 - 0.3kg (ex:Pokemon kit + Paints)	15 cad/~10.35 usd
Canada Post: Small Packet	0.301-1kg (ex: 1-2 Small HGs  / 1 Shoebox MG (MG GM Sniper 2))	20 cad/~15.9 usd
Canada Post: Small Packet	1.01 KG - 1.5kg (1 MG Nu Sized Box or 2 Tall HG boxes)	25 cad/~19.9 usd
UPS Surface	1.501KG - 2KG (1 MG Sazabi sized Box/long MG box / 2 MG Nu Sized Box)	30 cad/~23.9 usd
UPS Surface	2.01kg + (1 PG / 2 MG Sazabi sized boxes or greater)	35 cad/~27.8 usd

 

OLD vs NEW Shipping Prices for larger boxes

Box size	Sample Order	Before	After	Savings
62x42x15cm (2.3kg)	MG Sazabi	56 cad	35 cad	37.5%
62x42x32cm (4.38Kg)	MG Sazabi + MG Psycho Zaku ver ka	85 cad	35 cad	58%
64x58x42cm (10.1Kg)	12 MG ver Ka / 1 Case of Gunpla	161cad	35 cad	78%

 

Customs, Duties, and Tariffs:

For international orders (including the USA), Trinity Hobby is not responsible for any customs duties, import taxes, VAT, handling fees, or tariffs applied to your shipment.

These charges are:

• Assessed by your country’s customs agency.

• The responsibility of the recipient.

• Not included in the item price or shipping cost at checkout.

Please check with your local customs office for details on possible charges before placing an international order. Refusal to pay customs duties may result in the package being returned or discarded; no refunds will be issued in such cases.

Undeliverable or Returned Packages

If an order is returned due to an incorrect address, refusal of delivery, or failure to pay customs duties:

• A refund will be issued for the product value (excluding shipping) substracting any cost to return the package (this includes duties/customs/tarriffs, return shipping, and processing fees.

• Additional shipping charges may apply to resend the order.

Private warehouse:

We offer a great service where we can hold your order for up to 2 months or an immediate option to combine your order. This way you can quickly add to your order without doubling up on shipping costs. 

To learn more: click here