SPEARHEAD: Seraphon

Instore Pickup Made from www.trinityhobby.com may require up to 24H - 48H to prepare. Orders may only be picked up once the pickup notification has been sent out. This should not be mixed up with the order confirmation.

Orders can be picked up any day during our store hours.

Please Allow up to 7 Business days for parcels to be shipped from the store.

Bubble Mailers and envelope shipping may take up to 45 days to arrive and are untracked as well as uninsured.

During Holidays periods and other retail holidays expect delays to shipping times.

A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date. By purchasing an item that is on pre-order, your entire order placed will ship once all items on the invoice are in stock. Please take note of the ship dates in the title of the items you are pre-ordering. The pre-order date that is the furthest away dictates the ship date of your order.

You can have the item shipped seperatly at an additional fee.

Full Payment taken upfront.

Pre-Orders may not be cancelled 2 weeks before release.

ETA are as described, estimated time of arrival. the ETA date is a note a hard arrival date and is an estimation.

We keep the right to cancel pre-order due to cuts to allocation/ production issues

Returns/Refunds

To be eligible for a refund, the item must be heavily damaged. Shipping damage/torn packaging are common and often come that way directly from distributor to us. There will be no discount for lightly dented boxe and torn shrink wrap.

Please send us an email with proof of purchase and an image of the said item. We will try to get back to you as fast as possible.

We are not responsible for packages if they become lost after they are dropped off or picked up by Canada Post. We will do our best to help locate the package by creating support tickets with Canada Post and keeping you up to date. 

If you require additional insurance this can be found under menu > ship your private warehouse.

Returns will not be accepted if the package is not in its original packaging. Return shipping will be paid by customer and refunded on receival +inspection of the product.

Cancellations

Order cancellations will be given in store credit.

Please note, all purchase cancellations may not be listed as fulfilled. This means the order was already processed/shipped and cannot be canceled. Once the item(s) are shipped, they are no longer eligible for cancellation. 

Pre-Orders and Orders in the "Private Warehouse" are locked in. if you cancel with a good reason before shipment you will incur a 10% restocking/preorder fee. This is to cover holding the item under your name, ordering quantity based on sale and transactional fees occurred on sale/refunds. 

Private warehouse cancelation older than 7 days will also incur 10% fee. After the 2 months limit, if we have contacted you via email twice we have the right to cancel a given warehouse with 10% fee all in store credit) The items will then be returned to inventory. 

SEZZLE: Due to the higher fee imposed by sezzle. There will be an extra 10% fee ontop of our normal cancelation policy.