ONITAMA

Returns/Refunds

To be eligible for a refund, the item must be heavily damaged. Shipping damage/torn packaging are common and often come that way directly from distributor to us. There will be no discount for lightly dented boxe and torn shrink wrap.

Please send us an email with proof of purchase and an image of the said item. We will try to get back to you as fast as possible.

We are not responsible for packages if they become lost after they are dropped off or picked up by Canada Post. We will do our best to help locate the package by creating support tickets with Canada Post and keeping you up to date. 

If you require additional insurance this can be found under menu > ship your private warehouse.

Returns will not be accepted if the package is not in its original packaging. Return shipping will be paid by customer and refunded on receival +inspection of the product.

Cancellations

Order cancellations will be given in store credit.

Please note, all purchase cancellations may not be listed as fulfilled. This means the order was already processed/shipped and cannot be canceled. Once the item(s) are shipped, they are no longer eligible for cancellation. 

Pre-Orders and Orders in the "Private Warehouse" are locked in. if you cancel with a good reason before shipment you will incur a 10% restocking/preorder fee. This is to cover holding the item under your name, ordering quantity based on sale and transactional fees occurred on sale/refunds. 

Private warehouse cancelation older than 7 days will also incur 10% fee. After the 2 months limit, if we have contacted you via email twice we have the right to cancel a given warehouse with 10% fee all in store credit) The items will then be returned to inventory. 

SEZZLE: Due to the higher fee imposed by sezzle. There will be an extra 10% fee ontop of our normal cancelation policy.